The situation where the goods have not been received:After receiving the goods:
| After-sales handling of one-piece dropshipping from overseas warehouses |
| 1: If a package is requested to be intercepted during transit, (the customer is required to bear the interception fee and the return shipping fee (which is the same as the outgoing shipping fee)). |
| 2: If a package is refused without reason, (the customer is required to bear the return shipping fee or return the package by themselves; freight collect is not accepted (a refund can only be processed after the warehouse confirms that the product is in good condition; no refund will be given if the product affects secondary sales)). |
| 3: Parcel loss refers to: no update of tracking information for a long time, or the parcel shows an abnormal status. (It is required to provide a full English screenshot of the platform order (partial screenshots are invalid), which should include the customer’s delivery address + tracking number + value. After we file a claim, a full refund or reshipment can be arranged.) Parcels for which the required proof cannot be provided cannot be processed. |
| 4: If the address of an in-transit package needs to be changed, (the customer is required to bear the handling fee for address change. There is no guarantee that the address change will be successful, and the handling fee will still be charged if it is unsuccessful). |
| 5: In case the customer reports not receiving the package that has been signed for: If no signature service was purchased, no claim will be accepted. Only a POD (Proof of Delivery) can be provided. If an investigation is required, evidence that the package was not received must be provided to initiate the investigation (such as door surveillance footage, etc.). Success of the investigation is not guaranteed. |
| 1: If the packaging and product are damaged, it is required to promptly provide photos of the outer box + photos of the outer box label + photos of the damaged product (compensation will be given based on the extent of damage; if the product is damaged to the point of being unusable, a free reshipment or full refund can be arranged for the customer). |
| 2: All dolls in the overseas warehouse are made of TPE material, and their facial makeup is painted on, which may be smudged or worn off. Fading of the makeup during customer use is not considered a quality issue. |
| 3: All products in the overseas warehouse are equipped with standard skeletons. The skeletons must not be forced or bent excessively; the range of poses is limited to what a normal person can do, and reference can be made to the instruction manual. |
| 4: For product quality issues, feedback must be provided within 7 days of receipt; otherwise, no handling will be processed. |
| 5: For personal health products, returns or exchanges without reason are not accepted. If there is a quality issue, only reshipment or compensation will be provided. Please emphasize this point! |
| 6: If the customer returns the parcel without authorization, the warehouse may not be able to locate it, or if it is located but the product affects secondary sales, no compensation will be provided. |